MYOB Essentials -Error Syncing Payment - : {"errors":[{"field":"invoices[0].invoice","message":"The supplied invoice does not exist for this customer.","code":"1102"}]}

Modified on Fri, 17 Jan, 2020 at 11:26 AM

This means that the customer of the payment and the customer of the invoice is not the same.

For example

The customer of the payment:

In MD: number 1557, name: West Coast Automatics

In MYOB ID: 30820893, name WESTCOAST AUTO'S"

The invoice in MYOB:

Customer: West Coast Automatics, but this one syncs to a Supplier named West Coast Automatics in MD

There must be some sort of merging in MYOB that caused the invoice to have the contact that is actually linked to a Supplier in MD.

In Short

You have a supplier and customer with same name in MD West Coast Automatics and two contact in MYOB

WESTCOAST AUTO'S and West Coast Automatics

The question now is, are they the same one and if so, which one do they want to keep active

Once they've decided We'll fix up MD accordingly for them.