3rd party Integrations
Frequently Asked Questions about our 3rd party Integrations
It is possible that your browser is blocking pop ups. Refer to the following to enable pop ups for MechanicDesk.
Mon, 20 Feb, 2017 at 2:16 PM
It could be that the authentication token has expired. The best way to fix this is to cancel the current sync request and initiate a new sync.
Mon, 20 Feb, 2017 at 2:15 PM
All sync requests are sent to a queue after being issued. Depending on the length of the queue, it could take up to half an hour for a quick sync to be perf...
Mon, 20 Feb, 2017 at 2:15 PM
This error generally occurs for full syncs and could be due to the fact that accounting 3rd parties such as Xero limit the amount of time during which a syn...
Mon, 20 Feb, 2017 at 2:14 PM
(a) Only finalised invoices are synced so please check that the invoice in questions has been finalised. (b) Invoices with issue dates before the sync s...
Mon, 20 Feb, 2017 at 2:14 PM
Issue: When using the MYOB integration. Unable to connect and sync Xero and the error "login access denied" displays. Resolution: Try rem...
Thu, 10 Jan, 2019 at 3:45 PM
When a bill hasn't synched with an integration: (1) An error will occur stating that "a validation exception occurred the account is not an inv...
Fri, 11 Jan, 2019 at 2:14 PM
If you have recently updated your Older MYOB Essentials File to the newer version you will get the following error {"globalId":"*********...
Thu, 28 Oct, 2021 at 10:28 AM
When the bad gateway or access denied errors come up when a sync with MYOB is initiated, to rectify the issue: 1. Select the area where it says MYOB (A...
Wed, 10 May, 2023 at 2:24 PM