3rd party Integrations

Frequently Asked Questions about our 3rd party Integrations

f3pty1 - Why does nothing happen when I click to authenticate?
It is possible that your browser is blocking pop ups. Refer to the following to enable pop ups for MechanicDesk.
Mon, 20 Feb, 2017 at 2:16 PM
f3pty2 - Why does MechanicDesk not sync with accounting 3rd party after successful authentication?
It could be that the authentication token has expired. The best way to fix this is to cancel the current sync request and initiate a new sync.
Mon, 20 Feb, 2017 at 2:15 PM
f3pty3 - Why does the sync not start after I have issued a sync request?
All sync requests are sent to a queue after being issued. Depending on the length of the queue, it could take up to half an hour for a quick sync to be perf...
Mon, 20 Feb, 2017 at 2:15 PM
f3pty4 - Why does it say "access token expired" on the sync log?
This error generally occurs for full syncs and could be due to the fact that accounting 3rd parties such as Xero limit the amount of time during which a syn...
Mon, 20 Feb, 2017 at 2:14 PM
f3pty5 - Why is my invoice not syncing?
(a) Only finalised invoices are synced so please check that the invoice in questions has been finalised. (b) Invoices with issue dates before the sync s...
Mon, 20 Feb, 2017 at 2:14 PM
Login Access Denied error MYOB
Issue: When using the MYOB integration. Unable to connect and sync Xero and the error "login access denied" displays.  Resolution: Try rem...
Thu, 10 Jan, 2019 at 3:45 PM
Account is not an inventory asset account
When a bill hasn't synched with an integration: (1) An error will occur stating that "a validation exception occurred the account is not an in...
Fri, 11 Jan, 2019 at 2:14 PM